Red Sea Language Learning

Red Sea Language Learning (“Red Sea”, “we”, “us”, or “our”) operates the redsea.study website and the Red Sea mobile application (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services. Please read it carefully.

1. Information We Collect

Information you provide directly

Account information — name, email address, and password when you register for an account.
Profile information — language learning goals, proficiency level, and any other details you choose to add to your profile.
Communications — messages or feedback you send us directly.

Information collected automatically

Usage data — pages visited, features used, lesson progress, quiz scores, and time spent in the app.
Device & log data — IP address, browser type, operating system, device identifiers, and crash reports.
Analytics — we use third-party analytics tools to collect aggregated, anonymised usage data so we can understand how the Services are used and make improvements. These tools may set cookies or use similar technologies on our website.

2. How We Use Your Information

We use the information we collect to:

Create and manage your account.
Deliver personalised language lessons and track your learning progress.
Send you transactional emails (e.g. account confirmation, password reset).
Respond to your support requests and improve customer service.
Analyse usage patterns and improve the performance, features, and content of our Services.
Detect, investigate, and prevent fraudulent transactions and other illegal activities.
Comply with our legal obligations.

3. Sharing of Information

We do not sell your personal information. We may share your information with:

Service providers — third-party vendors that help us operate the Services (e.g. cloud hosting on AWS, database services via Supabase, error monitoring via Sentry). These providers process data only on our behalf and under our instructions.
Instructors — if you are enrolled in a course, the instructor of that course can see your progress and profile information relevant to the course.
Legal requirements — when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of others.
Business transfers — in connection with a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. You may delete your account at any time, after which we will delete or anonymise your personal data within 30 days, except where we are required to retain it by law.

5. Account Deletion

You have the right to request the permanent deletion of your account and all associated personal data at any time. Once deleted, your learning progress, profile information, and account credentials cannot be recovered.

To submit a deletion request, visit our account deletion request page. We will process your request within 30 days and send a confirmation to the email address linked to your account. We may retain certain data where required by law or for legitimate business purposes such as fraud prevention.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and for analytics purposes. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of the Services.

7. Children’s Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

8. Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. However, no method of transmission over the internet is 100 % secure, and we cannot guarantee absolute security.

9. International Transfers

Your information may be processed in countries other than your own, including the United States, where our infrastructure is hosted. By using our Services you consent to such transfers. We ensure appropriate safeguards are in place in accordance with applicable data protection law.

10. Your Rights

Depending on your jurisdiction you may have the right to access, correct, delete, or restrict the processing of your personal data, or to receive a copy of it in a portable format. To exercise any of these rights, please contact us at the address below.

11. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Your continued use of the Services after the effective date constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Red Sea Language Learning
Email: privacy@redsea.study